• Richa Shetty

Ride-Hailing OLA faces Ban over Safety Issues in London

A number of failures that could have risked public safety have resulted in ride-hailing firm Ola not being granted a new license to operate in London.

Ride-hailing OLA faces Ban over Safety Issues in London

Brief Overview:

Ola, which started operating in the capital in February, said it will appeal the decision. It has 21 days to appeal and can operate in the meantime, according to the appeal rules. TfL says that private hire operators must meet rigorous regulations, and demonstrate to TfL that they do so, in order to operate.  Before granting a license, TfL must be satisfied that an operator is fit and proper to hold a private hire operator's license.

Ola recently made TfL aware of a number of failures, including historic breaches of the licensing regime that led to unlicensed drivers and vehicles undertaking more than 1,000 passenger trips on behalf of Ola. Also, Read South Korea to Overhaul Subsidy Scheme for Electric Vehicles (EV)


Failure of the Ecosystem:

There was also a failure to draw these breaches to TfL's attention immediately when they were first identified.

  • Helen Chapman, TfL's director of licensing, regulation, and charging explained the reasons behind its decision. “Our duty as a regulator is to ensure passenger safety,” she said. “Through our investigations, we discovered that flaws in Ola's operating model have led to the use of unlicensed drivers and vehicles in more than 1,000 passenger trips, which may have put passenger safety at risk

  • “If they do appeal, Ola can continue to operate and drivers can continue to undertake bookings on behalf of Ola. We will closely scrutinize the company to ensure passengers' safety is not compromised.” Read also about the UK: Hitachi builds ‘Intelligent Decarbonization Solutions' for Fleet


Breaches of the Licensing?

Ola was granted a 15-month license on July 4, 2019, which expired on 3 October 2020. In a statement, Marc Rozendal, Ola's UK managing director, said: "We have been working with TfL during the review period and have sought to provide assurances and address the issues raised in an open and transparent manner.” Read more about Amazon Orders 1,800 Mercedes Electric Vans for European Delivery Partners

"Ola will take the opportunity to appeal this decision and in doing so, our riders and drivers can rest assured that we will continue to operate as normal, providing safe and reliable mobility for London." Toyota Motor and Amazon Web Services Expand Global Collaboration



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