Field Service Management Platform

Traxroot Field Makes Your Technicians

21% MORE EFFICIENT

Traxroot Field™ -  Real Time Field Management Software

Traxroot field service management software

Field Service Management Software

  & Mobile App
Field management software dashboard to get better insight

A good dispatcher needs to be fast, attentive and consider available conditions to utilize the resources efficiently in order to get the job done and increase productivity.

Traxroot Fleet Management Software

Schedule Delivery, Onsite service or Appointment

Manually, CSV or simply integrate with your existing ERP.

Field Management Software
Automated Dispatch

Manual or Automated Dispatch 

Algorithm takes traffic, volume, availability, distance and time into consideration

Agent or driver gets navigated traxroot field agent mobile app
Get live alert of your fied agents
Optimise your routes to fulfill multiple jobs
Track your drivers and agents on a map using Field management mobile app

Navigation

Live alerts

Optimised routes

Smart tracking

Technician, Onsite agent or
Sales Rep

List of jobs sorted by distance or time for manual dispatch and sequential for Auto Dispatch

Get insight on all the details of your job from location ad time stamps of your field agents
Get signature and photo of your job using fied service management mobile app

Proof of job

Using geo fences and pincode create virtual warehoues for better productivity in field service management software
Communciate seamlessly with your agents and drivers and disatch effectively

Breadcrumb trails

Virtual warehouses and areas

One tap communication

Customer Experience

Link with ETA and rating input, no logins or downloads required

Sensible Analytics

Get meaningful analytics based on efficiency and productivity

Track using a mobile app
Constant improvements
Automation built-in
Traxroot field software constantly comes up with new featurs and reports for better control planning and execution.
From automated alerts to automated dispatch Traxroot has got it covered for optimising the performance of your field agents

Our development team works constantly to improve our algorithms

Worker/ driver's mobile app does more than just tracking and updating status

Leave the auto dispatching, alerts and assigning to our Traxroot Field bots

Take complete control of your mobile resources

Ways by which yu can control your field agents
Get insight on the agents who are idle using field management software
After the jobis completed by your field agent know if they were on time or delayed
John is idle and ready for dispatch, his rating is 4.5 star
Peter has successfully completed Job #1254 and is on time.
Order #6521 has been failed by Sam, kindly reassign.
Have a birds eye view on all the jobs dispatched and reassign accordingly
Get insight about time taken to complete a job by your agent
Bosco has taken 55 mins to complete the job and has received $125.
Compare the performanace of your fild agents using field service management software
Specifically know as to why certain jobs are failing
Peter's efficiency has reduced by 10% when compared to the previous week.
John's failure reason is mostly "nobody at home".
Get graphical visuals on the completion and failure rates of your field agents
Number of jobs completed by Sam is 20% more than what Peter has completed.

Traxroot Field - Manage Service
 Activity Timeline

Activity timeline of your field service management agents

Job # 10211

SUCCESSFUL

Complete Before

04/08/17 14:00:00 

Delayed

Driver              Bosco

ID                    A235

Customer        William

Notes              Have informed security                             to assist you

ACCEPTED

STARTED

ARRIVED

COMPLETED

Bosco accepted the task/ delivery

04/08/17  13:20:00  |  26 Evans Road, Singapore

15 min elapsed

Bosco started the task/ delivery

04/08/17  13:35:00  |  1A Cluny Road, Singapore

22 min elapsed

View route

Bosco reached the destination

04/08/17  13:57:00  |  Westcoast Hwy Viaduct, Singapore

10 min elapsed

Bosco completed the task/ delivery

04/08/17  14:07:00  |  1 Harbourfront Walk, Singapore

Took photo
Took notes
Signature
Reduce paper word an go digital using a field service management software

Reduce Paper Work

No more piles of paper work, access your reports in real time with Traxroot Field.

Get insight on your entire field operation and gather businss intelligence

Business Intelligence

Get better insight about your resources with Traxroot Analytics and excel.

Using field service software increass operations efficiency

Efficient Operations

Increase insight of your agents from live location to events created.

Traxroot Rating - Show your customers how much you care

Be on top of your customer rating and feed back, an automated link is sent to the customer as soon as the job/ delivery is completed where the customer can rate his experience with the Traxroot field service management software.

Traxroot Field - Customer Centric

Traxroot ETA - Take customer service to the next level

Mobile Customer alerts of Traxroot Field service management software

With the Traxroot ETA keep the guesswork behind you. We enable you to send customized alerts to the customers mobile and email with live tracking links and ETA, no logins or download required with the Traxroot routing software.

Let your customers get ETA of your agents in real time
Traxroot field software allows your cusotmers to rate their experience in real time
 
Favicon_Traxroot.png
More Features for Better Insight To Manage Your Field Agents
Live tracking of you field agents on map

Live GPS Tracking

Keep track of your resources in real time visually on the map with an update frequency of less than 10 seconds on the Traxroot Field Management Software Dashboard. 

Track movement of your field agents using software

Route History

The Traxroot Routing Software assigns the best route, and gets insight on the route taken or where he started and finished the delivery/ job visually on the map.

Know the status of your agents and drivers using field service app

Driver/ Agent 
Status/ Agent 

Get a holistic view on the dashboard as to how many resources are on the job, are idle/ ready for dispatch and how many of them are offline in real time through socket connection.

Set time zones and currency on your field management software

Timezone/ Languages/Currency

Go global with Traxroot Field . Choose the language you are comfortable with, set the time zone you operate in and change your operation metrics as per your convenience.

Communicate and dispatch job effectively using field management app

One Tap
Communication

Make it convenient  for your resources. Drivers/ workers can contact the customer with a click on their Traxroot Field app, thereby removing ambiguity and making the process seamless. 

Get estimaed time of arrival details of driver by your customers

Live ETA & Driver/ Agent Details

Keep your customers informed. The Traxroot Field Management Software automatically sends a link to the customer with live ETA and driver information, login or download not required.

Analyze Field staff real time tracking

Trend Analysis

With resource activity data stored up to 12 months, discover useful trends to investigate and build on predictive analytics which can be filtered based on different parameters.

Get timely updates about the events created by your field service agents

Activity Timeline

Get real time insight on the status of all the jobs through a visual time line. Have a screen shot of the complete cycle of the job from its start time and location to its end

Utilize your field resources efficiently and dispatch more in less time

Resource Utilization

Know what kind of fleet is been most used and how many jobs have been taken up by each resource and their respective success and failure rates along with customer rating

Analyze the effectiveness of your field service software and mobile app

Job Analysis

Get in depth as well as a broad perspective about your jobs or orders. Know which store or location has the highest failure rate and which worker or driver has the best record.

Cusomters provide rating of job service by field agents

Customer Rating

Let your customers tell you about their experience, on our analytics get to know which group of drivers or location has the best average rating. Show that you care. 

Navigate using Traxroot Field service management software

Navigation

Once a job or delivery has been started by the worker or driver get turn by turn both visual and voice enabled navigation to the destination on the Traxroot Field mobile app.

Benefits of Real time alerts using GPS field service management Traxroot

Real Time Alerts
and Job Tracking

Both customer and dispatcher gets real time custom alerts about all the events about the entire cycle of the job or delivery. And take necessary actions if needed.

Get the best routes and sequence o jobs on drivers Traxroot field mobile app

Smart Routing

Traxroot Routing Software decides about the best route to be taken in order to achieve optimized operation efficiency. Our system takes traffic and complete before time into consideration

See instantly on Traxroot field management software updates of signature. photo for proof of delivery

Proof of Delivery/ Work Completion

Get a location and time stamp of where a job was accepted, started and completed along with signature and photo for proof of delivery for all jobs and orders.

Traxroot field service dashboard enables bird eye view of your agents and driver

Live Dashboard

The Traxroot Field Service management software dashboard enables you to see the status and location of the jobs along with their status and driver location all on a single page.

See It Live In Action
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call traxroot field service management software