Field Service Management Software
& Mobile App
A good dispatcher needs to be fast, attentive and consider available conditions to utilize the resources efficiently in order to get the job done and increase productivity.
Schedule Delivery, Onsite service or Appointment
Manually, CSV or simply integrate with your existing ERP.
Manual or Automated Dispatch
Algorithm takes traffic, volume, availability, distance and time into consideration
Navigation
Live alerts
Optimised routes
Smart tracking
Technician, Onsite agent or
Sales Rep
List of jobs sorted by distance or time for manual dispatch and sequential for Auto Dispatch
Proof of job
Breadcrumb trails
Virtual warehouses and areas
One tap communication
Customer Experience
Link with ETA and rating input, no logins or downloads required
Sensible Analytics
Get meaningful analytics based on efficiency and productivity
Track using a mobile app
Constant improvements
Automation built-in
Our development team works constantly to improve our algorithms
Worker/ driver's mobile app does more than just tracking and updating status
Leave the auto dispatching, alerts and assigning to our Traxroot Field bots
Take complete control of your mobile resources
John is idle and ready for dispatch, his rating is 4.5 star
Peter has successfully completed Job #1254 and is on time.
Order #6521 has been failed by Sam, kindly reassign.
Bosco has taken 55 mins to complete the job and has received $125.
Peter's efficiency has reduced by 10% when compared to the previous week.
John's failure reason is mostly "nobody at home".
Number of jobs completed by Sam is 20% more than what Peter has completed.
Traxroot Field - Manage Service
Activity Timeline
Job # 10211
SUCCESSFUL
Complete Before
04/08/17 14:00:00
Delayed
Driver Bosco
ID A235
Customer William
Notes Have informed security to assist you
ACCEPTED
STARTED
ARRIVED
COMPLETED
Bosco accepted the task/ delivery
04/08/17 13:20:00 | 26 Evans Road, Singapore
15 min elapsed
Bosco started the task/ delivery
04/08/17 13:35:00 | 1A Cluny Road, Singapore
22 min elapsed
View route
Bosco reached the destination
04/08/17 13:57:00 | Westcoast Hwy Viaduct, Singapore
10 min elapsed
Bosco completed the task/ delivery
04/08/17 14:07:00 | 1 Harbourfront Walk, Singapore
Reduce Paper Work
No more piles of paper work, access your reports in real time with Traxroot Field.
Business Intelligence
Get better insight about your resources with Traxroot Analytics and excel.
Efficient Operations
Increase insight of your agents from live location to events created.
Traxroot Rating - Show your customers how much you care
Be on top of your customer rating and feed back, an automated link is sent to the customer as soon as the job/ delivery is completed where the customer can rate his experience with the Traxroot field service management software.
Traxroot Field - Customer Centric
Traxroot ETA - Take customer service to the next level
With the Traxroot ETA keep the guesswork behind you. We enable you to send customized alerts to the customers mobile and email with live tracking links and ETA, no logins or download required with the Traxroot routing software.
More Features for Better Insight To Manage Your Field Agents
Live GPS Tracking
Keep track of your resources in real time visually on the map with an update frequency of less than 10 seconds on the Traxroot Field Management Software Dashboard.
Route History
The Traxroot Routing Software assigns the best route, and gets insight on the route taken or where he started and finished the delivery/ job visually on the map.
Driver/ Agent
Status/ Agent
Get a holistic view on the dashboard as to how many resources are on the job, are idle/ ready for dispatch and how many of them are offline in real time through socket connection.
Timezone/ Languages/Currency
Go global with Traxroot Field . Choose the language you are comfortable with, set the time zone you operate in and change your operation metrics as per your convenience.
One Tap
Communication
Make it convenient for your resources. Drivers/ workers can contact the customer with a click on their Traxroot Field app, thereby removing ambiguity and making the process seamless.
Live ETA & Driver/ Agent Details
Keep your customers informed. The Traxroot Field Management Software automatically sends a link to the customer with live ETA and driver information, login or download not required.
Trend Analysis
With resource activity data stored up to 12 months, discover useful trends to investigate and build on predictive analytics which can be filtered based on different parameters.
Activity Timeline
Get real time insight on the status of all the jobs through a visual time line. Have a screen shot of the complete cycle of the job from its start time and location to its end
Resource Utilization
Know what kind of fleet is been most used and how many jobs have been taken up by each resource and their respective success and failure rates along with customer rating
Job Analysis
Get in depth as well as a broad perspective about your jobs or orders. Know which store or location has the highest failure rate and which worker or driver has the best record.
Customer Rating
Let your customers tell you about their experience, on our analytics get to know which group of drivers or location has the best average rating. Show that you care.
Navigation
Once a job or delivery has been started by the worker or driver get turn by turn both visual and voice enabled navigation to the destination on the Traxroot Field mobile app.
Real Time Alerts
and Job Tracking
Both customer and dispatcher gets real time custom alerts about all the events about the entire cycle of the job or delivery. And take necessary actions if needed.
Smart Routing
Traxroot Routing Software decides about the best route to be taken in order to achieve optimized operation efficiency. Our system takes traffic and complete before time into consideration
Proof of Delivery/ Work Completion
Get a location and time stamp of where a job was accepted, started and completed along with signature and photo for proof of delivery for all jobs and orders.
Live Dashboard
The Traxroot Field Service management software dashboard enables you to see the status and location of the jobs along with their status and driver location all on a single page.
